FAQs
Q: What areas do you service?
A:
We proudly serve Atlanta and its surrounding areas (Marietta, Sandy Springs, Kennesaw)
We also service Augusta and its surrounding areas. (Grovetown, Evans, Martinez, North Augusta)
If you’re unsure whether your location is covered, just reach out—we’re happy to help!
Q: Are your cleaning products safe for children and pets?
A: Yes! The products we use are non-toxic, eco-friendly, and safe for families, pets, and sensitive surfaces.
Q: Do I need to be home during the cleaning?
A: Not necessarily. We can schedule a time that’s convenient for you. Many clients provide instructions for access, and our trusted team ensures your home is safe and secure.
Q: How do I schedule a cleaning?
A: You can request a cleaning directly through this booking form our website via the “Contact us” page or call us to schedule a consultation.
Q: Can I request the same cleaning team each visit?
A: Yes! We strive to provide consistent service by assigning the same team whenever possible
Q: Do I need to declutter before my cleaning?
A: We can clean around clutter, but the less time we spend tidying, the more time we can dedicate to deep cleaning your home. A quick tidy-up before we arrive means a faster, more thorough clean!
Q: What cleaning products do you use?
A: We make and use our own in-house, non-toxic cleaning solutions. They’re safe for your family, pets, and the environment—while still being highly effective at leaving your home sparkling.
Q: Do I need to empty cabinets or drawers?
A: Yes, if you’d like interior cabinets, drawers, or closets cleaned, please have them emptied beforehand. This ensures we can clean every corner thoroughly.
Q: Can you make the beds with fresh linens?
A: Absolutely! Just leave the fresh linens out and accessible, and we’ll make the beds during your cleaning.
Q: Can you use my cleaning supplies and tools?
A: Yes! Please have any products or tools you want us to use in one central location, ready to go. Otherwise, we’ll use our own professional in-house supplies.
Q: Do I need to prepare appliances for cleaning?
A: For inside fridge or oven cleaning, appliances must be empty and cooled before we arrive. This helps us work efficiently and safely.
Service-Specific Questions
Q: What’s included in the Mental Health Reset Clean?
A: In addition to all the Standard Clean tasks, this service focuses on decluttering high-stress areas, enhancing flow in your home, and using aromatherapy-inspired products for a calm, refreshing environment.
Q: How long does each cleaning take?
A: Typical times vary by service and home size:
Standard Clean: 2–3 hrs
Mental Health Reset Clean: 3–4 hrs
Mommy Package: 3–4 hrs
Deep Clean: 4–6 hrs
Extra Deep Clean: 6–8 hrs
Commercial / AirBnB: 1.5–3 hrs
Move-In / Move-Out: 3–5 hrs
Q: Do you provide move-in or move-out cleaning for apartments and rentals?
A: Yes! Our Move-In / Move-Out service ensures a spotless home, perfect for tenants, landlords, or Airbnb hosts.
Q: Do you offer recurring services?
A: Absolutely! Weekly, bi-weekly, or monthly plans are available to keep your home consistently clean and stress-free.
Payment and Policies
Q: How do I pay?
A: Payments can be made securely and directly within your invoice once it is issued. We also accept most major cards.
Q: When is payment due?
A: Payment is due by 11:59 pm the day prior to service date.
Q: What if I need to reschedule?
A: We understand life happens. Please give at least 48 hours’ notice, and we’ll happily reschedule your appointment.
Q: What if I’m not satisfied with the service?
A: Your satisfaction is our top priority! If any issue arises, contact us within 24 hours, and we’ll make it right at no extra cost.